Privacy Policy

1. Scope

This policy applies to Le Liquidateur and Continental websites, forms and digital services operated by Continental Capital Investments. It does not apply to third-party websites reached through a link; their own policies apply.

2. Information we collect and how

We collect only information that is reasonably needed for the purposes below. You may provide it directly, it may be collected automatically when you visit, or a service provider may process it for us.

• VIP Club and marketing: name, email address, mobile number if you choose text messages, language, preferences, the date, time and source of consent, and subscription or unsubscribe status.
• Questions and communications: name, email address, message content, language, date and delivery status.
• Store finder: a city, province or postal code you enter; device location only when you choose “Use my location.”
• Technical and usage information: IP address, device and browser type, pages viewed, actions on the site, referring address, date and identifiers associated with cookies or similar technologies.
• Local preferences: light or dark mode is stored in your browser so the site remembers your choice.

3. Why we use the information

• Manage subscriptions and send requested offers, new arrivals, openings and other updates.
• Answer questions, follow up on requests and maintain a record of consent.
• Show nearby stores and improve store-search accuracy.
• Measure the use and performance of the site and advertising campaigns.
• Protect the site, prevent abuse, troubleshoot problems and meet legal obligations.

4. Email, text messages and consent

Marketing signup is voluntary and is not required to view offers or find a store. We use the contact method you choose to send the communications you agreed to receive.

You can unsubscribe from email through the link in a message or stop text messages by replying STOP when that option is offered. Your mobile provider’s message and data rates may apply. Withdrawing consent does not affect processing that was lawful before the withdrawal.

5. Location, cookies, analytics and social media

Precise device location is off until you choose to activate it. A city or postal code you enter may be sent to OpenStreetMap/Nominatim to obtain approximate coordinates and rank nearby stores.

The site uses the Meta Pixel and may embed social-media content. These services may receive technical identifiers, browsing data and interaction information under their own policies. Our Meta events are configured not to send your email, phone number, postal code or precise coordinates. You can limit some cookies through your browser or platform settings; embedded content or measurement may then work less effectively.

6. Who may receive the information

Internal access is limited to people who need the information for marketing, customer service, site administration, security or compliance. We may also disclose the information needed by these service-provider categories:

• Mailchimp/Intuit for signups, consent records, and email or text-message campaigns.
• Meta for advertising measurement and social-media features.
• Website hosting, database, security and email-delivery providers, including Cloudflare-powered infrastructure and Resend.
• OpenStreetMap/Nominatim to resolve a city or postal-code search.
• Advisers, regulators or law-enforcement bodies when permitted or required by law.

7. Processing outside Quebec

Some providers may process or store information elsewhere in Canada, the United States or other countries. Information may then be subject to the laws of those places. We assess providers and use appropriate contractual, administrative and technical measures before entrusting information to them.

8. Retention and disposal

We keep information only as long as needed for the stated purpose, to comply with law, resolve a dispute or demonstrate consent. Marketing information is generally kept while you are subscribed; a limited consent or suppression record may be kept afterward. Inquiries are kept long enough to respond and meet reasonable administrative needs. At the end of the applicable period, information is securely deleted or anonymized, subject to backups and legal requirements.

9. Safeguards

We use safeguards appropriate to the information, including encryption in transit, restricted administrative access, access controls, specialized service providers and incident-management procedures. No system is completely risk-free, so we review and improve our measures regularly.

10. Your rights and choices

Subject to legal limits, you may ask what information we hold, request access or correction, withdraw consent, ask us to stop certain uses or disclosures, request deletion or portability where those rights apply, or make a complaint. We may need to verify your identity before responding.

• For marketing: use the unsubscribe link in an email or reply STOP to a text message.
• For access, correction, deletion or a complaint: write to the Privacy Officer listed at the end of this policy.

11. Children

Our marketing services are not directed to children under 14. We do not knowingly seek to collect their information without the required consent of a parent or guardian.

12. Changes to this policy

We may update this policy when our practices, providers or the law change. The new version will be posted here with its updated date. We will also bring a material change to the attention of affected people in an appropriate way.